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"Praises" for our NorthStar Crews...

Here are some nice notes from our clients and others...

8/5/08. Jeremy O'Neil, Steve C. Grant, Harold Schaetzle "On the night of July 25, Jeremy, Steve & Harold provided my Dad with medical treatment on Bonney Point Rd. They were professional, calm, nice (to my Dad and family) and a very important part of helping us all feel taken care of. " Note from patient's daughter
8/1/08. Mike Senecal, Greg Drummond (and a host of others) "I wanted to let you know what a "super human" effort Mike and Greg put in on our backcountry rescue yesterday - and today. Physically it was a challenge reaching the patient over difficult terrain and then once we were at the scene with our patient they continued on through a terrible thunderstorm and torrential rain over a ridge on the other side to assist another team coming from the other end who were carrying the litter and more supplies. And on the carry out their strenght plus their ability to keep a group of wet, tired, hungry, thirsty, and sometimes grumbling carry out team moving forward was vital in getting our patient and all of us off that mountain. Just wanted to let you know. Thanks. " Note from Becky, one of the first NorthStar "hasty team" staff to reach the patient on the AT
7/29/08. Peter Wade, Chip Eames "Your ambulance service responded to a call ... on my behalf Sunday, July 27. I wish to thank the fine men who manned the ambulance and helped me . They were courteous, friendly and very competent." Note from patient
7/21/08. Nate Delavan, Carl Blondell, Eric Baker, Don Salm "I would like to express my sincere thank you to Nate, Carl, Eric and especially Don Salm on their assisting with the transportation of my "95 year old" Dad from Eustis to FMH on Saturday. Don went out of his way to check back with me twice after having left Dad at the hospital which was above and beyond the call of duty. Thanks to all for providing us such great service." Letter from patient's son
7/21/08. Brett Roberts, Gavin Smith, Peter Wade, Shanelle Coolidge "Many thanks! Our family wants to thank the crew on the night of June 16th. They gave our son a fighting chance, and helped save his life. Thanks is not enough for giving us our son. [Our son] is doing very well and has been home for almost 3 weeks now. He will soon be getting his new leg and a start on his new life." Card from Parents
7/15/08. Jeremy O'Neil, Steve Grant "I am writing to you today to pass on some feedback on your ambulance service provided to me on May 25, 2008. I work at the US Navy Survival School in Redington Township. On May 25th I needed medivac for a painful intestinal blockage ... Jeremy and Steve were dispatched to our property. I was handed over into their care for transport to Franklin Memorial which from our propery is a one hour trip. During this time, these 2 expeditiously prepped me and made sure that I was completely comfortable the whole way there, Jeremy kept me busy with some pretty good conversation as to keep my mind off the pain and the time. Steve did his very best not hit all the pptholes on Route 4. In short, these two were awesome and I am very grateful that they were on duty that night. Again thanks." Letter from Patient
7/10/08. Conley Gould, Judi Wills, Deb Clague "Just wanted to let you know that Conley, Judi, and Deb provided firefighter rehab at a structure fire in New Portland on Sat. July 5th. It was a two structure fire and a very hot day and firefighters were getting exhausted in a short time during the fight. The rehab that was provided by the NorthStar team was exceptional, with vitals taken on dozens of firefighters and suggestions for hydration and rest was well recieved. On behalf of all the departments involved we want them to know that thier efforts were much appreciated. Thank You." Note from Kingfield Fire Chief
7/9/08. Chuck Twitchell, Pete Boucher, Greg Drummond, Stephenie Boucher, Steve Yates, Chip Eames "[We] would like to thank you for everything you did for me when I had an anaphylactic reaction on Friday, June 27. From what I understand I would no longer be here if not for your quick response and dedication to your job. We are very fortunate to have people like you serving our community. Words alone cannot express our feelings." Letter to The Irregular from Patient
7/4/08. Carl Blondell, Ben Guild, Blaine Rackliff, Rod Koehn "... Four members of NorthStar Ambulance Service took their time and expended their energy to honor Allan by riding their bicylces from New York City to Roanoke. It was some impressive to see them ride into the hotel courtyard, some 70 bikers riding to honor 73 people lost this year to tragic deaths." Exerpted from a letter to the Franklin Journal from the family of Allan Parsons
6/16/08. Cory Morse, Judi Wills, Chuck Twitchell, Brian Rundlett "I just wanted to say thank you for the fast response of the Carrabasset team to the home of [my father] on the evening of June 16. That night my father was experiencing heart failure and his lungs were filling with fluid. If it had not been for the immediate response of the Carrabasset team and, in particular, the first responder, a gentleman who arrived in his own vehicle [ed note: that would be Brian Rundlett], we do not feel that my father would have survived. Thanks to them we still have him. Please pass along my family’s sincerest gratitude. " Letter from Patient's Daughter
6/16/08. Harold Schaetzle, Jeremy O'Neil, Peggy Betts "We are writing to thank you for the wonderful services that your staff provides. On Sunday, May 25th, my husband had a medical emergency at the Alpine Shop in Rangeley. In short, he had a diabetic seizure and since it had never happened before, neither he nor I had any idea of what was happening or how to cope with it. Your staff arrived within minutes of the call. I cannot thank the team of responders - Harold, Jeremy and Peg, enough. They took control of the situtation, got all the necessary info and kept me calm while attending to testing my husband's blood sugar and making the decision to get an IV into him. I felt confident that the situation was "in control". We are very grateful for the expertise, care and professionalism and, moreover, for their friendly approach to a crisis situation. Again, thank you and please forward our appreciation to the team. Best Wishes," Letter from Patient's Wife
5/22/08. Mike Senecal, Ed Strapp "Please pass along my sincere thanks to Mike Senecal and his partner [Ed Strapp] for their help last Sunday during the Sugarloaf Marathon. They went above and beyond their job responsibilities in providing support to me! Let me explain: My problem began early in the race as it was necessary for me to run "into the woods" in the first 2 miles. Ugh! I saw Mike and partner shortly after that and joked with them and then a few visits to the woods later, I saw them again and joked about needing Immodium. They offered to get it for me but I mentioned that it probably wasn't a good idea during a marathon. They said they would have it for me at the finish. The next time I saw them, they told me that they had spoken with someone who was a wilderness expert who said it would be ok for me to take it on course. The mile 17 water stop was coming up and they had if for me there and with the information they had acquired, I decided to take it. I only ran into the woods one more time at mile 19 (for the 6th time!) I was considering dropping out of the race at one point, something I had never done (this was my 18th marathon and my biggest challenge!) but with their help I persevered and finished with a respectable time. I even won my age group! Anyway, I just wanted to express my gratitude to them and to let you know of the situation. They certainly did not need to do what they did and I was very impressed! Gives new meaning to the phrase "taking care of your own"! Please feel free to share this note with them." FMH Employee
5/20/08. Carol Pillsbury, Sam Davis "Dear Carol and Sammy, Thank you for showing us your building and ambulance. The ride on the stretcher was fun. Seeing our heartbeats was cool. We really liked the lights and noise the ambulance made. It hurt our teacher's ears. Thank you also for the bright yellow jacket, blanket and safety kit. Please thank your friend for the popcorn. Your Friends, Mat & Alex" Two deaf children after a tour of NorthStar's Farmington Base
5/19/08. Gavin Smith, Ray Edgar, Blaine Rackilff, Nate Delavan "Many Thanks. Thank you for doing all the right things for me when I was having a heart attack in Old Forster Mill on 4/26/08." Card from Patient
5/12/08. Jane Thorndike "I am writing to thank the person or persons that made sure my Wilton Blueberry Festival Flyer got to Sugarloaf last weekend. I had made other plans and it didn't work out. I called and talked to Jane and she made it work. Teamwork is a very special factor that I share with many. Thanks again." Shannon Smith, Chair Blueberry Festival
5/12/08. Bob Fox, Steve Smith, Felicia Harris, Tom Doak, Carlyle Smart, Gavin Smith, Eric Baker, Erika Bohlman, Sherry Given (and Don and Abbie) "We thank you so much for all your hard work to put the events of today together. It is a very important message to send to our students. Thank you for leading the way. Your involvement with our students and our community is greatly appreciated!" Sincerely, Jay High School Staff and Students (for the "Mock OUI" put on by NorthStar
4/29/08. Tom Doak, Ben Guild, Stan Wilcox, Ian Shamp "The family of [patient] would like to thank you for the excellent service we received earlier this month. In a time of crisis, you provided stability and comfort.” Note from Patient's daughter
4/10/08. Deb Clague, Pete Boucher "I want to thank you both so much for the excellent care you gave my son last Saturday, March 29th. Having a child injured and wisked off in an ambulance is terrifying but you both helped me feel at ease. He is doing well...back to school and improving daily. Thanks again for everything. You should be proud of the difference you make in peoples' lives.” Note from Patient's mom
4/3/08. Gini Swan, Pete Wade, Dean Robinson, Ian Shamp, Stan Wilcox, Mike Senecal "I want to thank everyone who responded to the recent demise of Unit 8. The response was so quick and the professionalism of the responding crews was impressive. I can only hope that if anyone else is involved in an event like this, I will be able to respond as professionally while showing care and concern in the same way you all did. Thank You! Pete, Dean, Stan, Ian, you treated and transported quickly and professionaly, and, somehow, were able to check and care for Gini and I to be sure we were OK. Thank You! Mike, on your way before we could make the call, you took care of details, stayed with Gini and I, transported us, picked up Elaine from home and brought her to the hospital, and took us home after "gentle" urging that I should take the rest of the shift off, and arranging to cover the "space" vacated by the crash. Thank You! Dave, for your calls of concern and support, Thank you. To the crews that left their "comfort Zones" to fill the gap, 71 [Becky, Greg] covering Farmington, the call-in crew 41 [Don, Joe] covering Sugarloaf, 31 or 32 (I never can keep it straight) covering Livermore, Thank you. Last, but not least by any means, Gini for being a true partner in every sense of the word. You took a hard hit from the air bag and were hurt, your wrist hurt, but you did what was needed attempting to get another victim away from the gasoline spill, communicating, getting the stretcher and a spine board from our busted-up truck, and assisting me to care for him until we could turn him over to the other crew, no matter how confused you thought you were, you acted as a true professional without regard for your own condition. You exemplify all that is good in a true EMS provider and you are truly a great partner. Thank You! ... Thank you to everyone who called to express concern and offer support and assistance. This "extended family" is what keeps me doing this job shift after shift because you are there with that concern and support when any of us have a bad day. I hope I return that same level when it is needed. To all of NorthStar, whatever your role, no matter how you perceive our current situation, be proud of who you are. You are part of a great group of people and that, after all, is what really counts in any organization. Thank you all. ” Note from Tom Doak, EMT-P
4/3/08. Tom Doak, Pete Wade, Dean Robinson, Ian Shamp, Stan Wilcox, Mike Senecal "Many thanks. I want to thank everyone who was at the 1055 Tom and I were involved in on April 1st. I found it very confusing to what my role was at the time of the accident. I know I was shaken up and the crap that is in the airbag was terrible. Thank goodness for the airbag but I was coughing so hard initially-wanted to take care of the person in the truck but at this time I was not able to. It was hard to be the person involved and needing some help but very confusing for me knowing that I am the provider and someone needs my help... Everyone there, Pete, Dean (who took over pt care of the driver), Ian (thanks for relaxing me and helping me you were great very concerning and caring and persistent which I needed :)) and Stan who I really did not see much I think you were with the passenger. Everyone, thanks so much. And Mike you are a dedicated ops manager, you signed on the radio so quickly and arrived by our side. You were generally concerned and was sure our needs were met, you stayed with us on scene at the hospital and made sure we made it home (you took us!!!). Dave thanks for calling into the hospital and talking to us individually thanks. I have heard from many coworkers/friends everyone thank you so much for your concern. This is all what makes me stay here at FMH well NorthStar. And formost and most important I want to thank Tom from the bottom of my heart, Tom you did everything right, everything possible to avoid the collision. I was confused after initial impact, just happened so fast, and the airbag deployment takes you by surprise,.... Tom you made sure I was taken care of 1st. You pulled rank on me :) . Thanks alot. I am proud to be your partner. Thanks so much.” Note from Gini Swan, EMT-I (going on P!)
3/21/08. Dave Rackliffe, Mike Senecal "I want to formally thank... David Rackliffe for donating 3 first -aid kits to the Maine Criminal Justice Academy.... During [David's] most recent teaching stint, he brought to our attention the fact that our first-aid kits were generally deficient in first aid supplies. David ... asked if your company could make a community service donation. He did and you agreed. For that, on behalf of my staff of the Maine Criminal Justice Academy and the officers that we train throughout Maine, we are extermely grateful. Again, thank you so much for your most generous donation.” Letter from the Director, Maine Criminal Justice Academy
3/21/08. Greg Drummond, Justin Hurlburt, Becky Morin, Ed Strapp, Barry London, Brian Rundlett, Chuck Twitchell, Earle Albert, Peggy Betts, Dean Robinson, Peter Wade, Kingfield Fire, Carabassett Fire "I'd like to pass on my thanks and appreciation to all those who responded, both on-and off-duty, and helped me (and the 6 patients) at the car vs tractor trailer on the skating rink we normally call the Carrabassett Valley S-turns last night. Only those who have "been there" can truly appreciate the value of a rapid and significant backup when its "crunch time" in the truest sense of the word. I was glad I could place pts in the hands of very caring and capable people and be assured all would be well with them. The Carrabassett Valley FD and Kingfield FD, as well as other FD members did a remarkable job in extricating/cutting/peeling the car off the pt, using 2 spreaders, a cutter, and several saws-all blades. Everyone did a great job in handling a difficult and protracted operation in a very calm, deliberate, and professional manner which made it one of the most "cluster-free" ops I've been on. And thanks to 31 crew for covering as another backup resource and to the 61 crew who came over from Rangeley over quite dangerous roads to care for the truck driver. Thanks everyone.....lets not do this again for awhile !!” Email from lead Paramedic on the scene, Pete Boucher
3/18/08. Jeremy O'Neil, Joe Carpenter "I would like to tell you how marvelous the House Call program is for my circumstances. My husband is elderly and has dementia. He was taken to the hospital by ambulance on Sunday morning [ed note: by Carl Blondell, Peggy Betts, Dave Rackliffe] after collapsing at our home...I was concerned about how I was going to get him back into our home as he was weak and we have two high steps to get into the house. Betsy Graves in the E.R. was kind enough to call NorthStar and inquire if there was a program that could help me once I got into Phillips and by my home. Betsy gave me a phone number to call when I got close to home. As I drove into my road there sat a NorthStar ambulance. I was so grateful to see them waiting. They got him into our home with no problem. I, on the other hand, would have had a problem doing it alone. I realized this as I watched them maneuvering him around. The young men were very polite and helpful. We hear so much about the bad things that happen in the community and the programs that do not work. I felt it important to let you both [D. Robie & R. Batt] know that we have a good program that is helpful for the community, especially in the rural areas as mine. Thank you so much for this program and the wonderful personnel that make it work.” Email from patient's wife
3/13/08. Justin Hurlburt and entire Crew "You guys do such good work - it is such important work. Thank you for trying to vounteer for the blood drive. It went well.” Email from FMH Volunteer Coordinator [crew volunteered to help call donors but was busy on a transport]
3/9/08. Carl Blondell, Ray Edgar, Nate Delavan "Just wanted to let you know that our daughter ... is going to be fine after her skiing accident on Thursday [on Saddleback]. Thank you for your professionalism and caring ways... She is still very sore but recuperating quickly ... she ... will ski again! Thank you once again.” Email from patient's parents
3/5/08. Conley Gould, Deb Clague, Ed Strapp "On Saturday evening, March 1, I had the misfortune to be involved in a motor vehicle accident... I remember talking to Ed Strapp, who was very helpful and comforting while doing his assessment of the situation... Conley Gould and Deb Clague were the attendants on duty that night and they quickly worked on me and my passenger... All of these folks worked very quickly and professionally to stablize us and prepare for the trip to Farmington. Their calm manner and decision making turned an unpleasant event into a stress less trip to the hosptial. To just say "thank you" does not begin to express how much their efforts were, and are, appreciated. Sometimes we meet the nicest people "by accident" and these folks were great. Each one talked with us as if we were old friends and not just another accident victim. Please extend my sincere thanks and gratitude to Ed, Deb and Conley for all that they did for us last Sturady night. All of us "loafers" from out of the area are very fortunate to have such a fine service and dedicated staff to be there whenever called upon.” Letter from Patient
2/29/08. Carol Pillsbury, Sam Davis "I just wanted to thank you for helping my Dad on February 15th when he fell at his house and broke his hip.... I have so much respect for you people. Years ago I took an ambulance course and decided it was a job I just couldn't do. Thanks so much.” Note from Patient's Daughter
2/23/08. Gini Swan "I wanted to write today and tell you about an experience that [we] had with one of your staff. On Friday, we hit a patch of black ice on Rt. 2 (Morrison Hill) and I flipped my new truck on it's side. We came to rest on all four tires. It was very traumatic, but we were able to walk away with only minor aches and pains. An off duty EMT, who works for Northstar, came upon the scene. She said her name was Gini and she was phenomenal. We had very bad cell service. She managed to get through to 911 for us. She made sure that we were ok. We felt that our injuries did not require an ambulance but assured her that we would seek medical attention. She ... stayed with us for quite awhile. I cannot tell you enough how much I appreciate the commitment of your staff to assisting those in need in the community whether on duty or not. Gini deserves a great deal of credit for her care, concern and professionalism. ...Would you please pass along our deepest appreciation? Thank you so much.” Email
2/7/08. Conley Gould, Ben Guild "They transported [patient] on Jan. 20 - Did a nice job.” On a Comment Card
1/14/08. Carl Blondell "Carl was called to the scene. Within his scope of practice I have to say he is more than just a professional. He listened to me and then took control. He has a working knowledge of chronic pain and Fibromyalgia… He treated me with “Respect” and “Compassion”… He would coach my breathing when I went into spasms all the way to the Hospital. He also stayed and coached me onto the bed in the ER… My grandchildren would say, “Carl is the Man.” I say, “Thank you from the bottom of my heart.” Letter from patient
1/9/08. Deb Clague, Dennis Kerrigan, Conley Gould "Hello. My thanks to Deb, Dennis and Conley for their medical expertise while caring for my husband [ ] on December 14. He was well taken care of as was I. I appreciate their care and concern for both of us. Deb is an excellent driver on snow covered roads. With my thanks and appreciation." Letter
1/2/08. Judi Wills, Cory Morse "I am writing this thank you letter for Judi & Cory in Carrabassett Valley, Me. My family and I were...snowmobiling and our 11 year old son was driving his own sled when he hit a patch of ice and lost control. He was fine after his little mishap except that his helmet strap cut his chin.... We wanted him to be looked at by someone in the medical field. We made a few phone calls and were in touch with Judi & Cory and they were more than happy to take a look at our son. They were very pleasant and accommodating to our situation. Their assessment was that he did not need stitches and that all was fine, they gave us our care instructions and off we went back to our vacation in a short amount of time. Thank you for having them there... Again thank you." Letter from mom (from Mass.)
12/31/07. Jeremy O'Neil, Peggy Betts "I received exceptional care in the handling of my transportation by the paramedics, Jeremy and Peggy, and the support staff. The emergency room team was excellent. I have not one negative comment. I was very well taken care of! Merry Christmas and Happy New Year." Letter from patient
12/27/07. Jeremy Manzer, Justin Hurlburt, Deb Clague, Greg Drummond, Mike Senecal, Judi Wills, Barry London, Ed Strapp, Steve Yates "We made it...!" Card from "Pi and K'ache" showing them at the end of the Appalachian Trail (Khatahdin) after NorthStar and Search & Rescue and Colby College kids "saved" them enroute
11/7/07. Abbie Davenport, Jane Thorndike, Don Salm, Harold Schaetzle "Abbie, Jane, Don & Harold were the emergency team involved with our mother's recent fall at Smalls Falls. They were perfect - calm, reassuring & very professional. We couldn't have asked for more! They have our sincere thanks & gratitude. She is recovering slowly at home." Postcard
11/5/07. Judi Wills, Pete Boucher, Eric Baker "On October 19 we called 911 for medical assistance. Judi Wills was first responder. Her calm and efficient command of the situation was very assuring. When the ambulance arrived, Pete and Eric were very professional and kind. We are more than satisfied with your services." Comment Card
10/11/07. Jason Decker, Justin Hurlburt "...Sunday, October 7, my three year old fell down the cellar stairs. New Sharon rescue came very quickly and were very kind and professional I would [also] like to thank NorthStar Ambulance. I just wanted you all to know that I truly appreciate everything that you did and I am very sorry I did not let you know sooner." Letter to editor, Franklin Journal 10/12/07
10/9/07. Abbie Davenport, Ed Strapp "On Sunday, Unit 71 with Abbie and Ed Strapp responded to a man down, unresponsive, no pulse at Sugarloaf.....Steph and I responded to help out from our camp in Freeman....I just wanted to pass on that Abbie and Ed did an outstanding job in treating the pt......when I met them at the airport they had done all the things I would have done.......no unnecessary drama...cool and collected...I was more of an observer than anything else...did a great job in bringing him back and stabilizing him for Lifeflight. I see he passed away the next day but that doesn't take away from a job well done. I just wanted to pass this along." Well deserved accolade from a peer
9/26/07. The entire NorthStar Crew who participated at the Farmington Fair "...thank you and the personnel who participated at the [Farmington] Fair for their support and understanding... your people were quick to offer service and advice to those in need... The moving of the Emergency Building last year was a positive move for all of us... many favorable comments... the PR you receive is well deserved... The Bike Patrol continued to assist several people... The attendants at the stations were quick to attend those in need; we appreciate all their expertise and caring. Once again thanks to all..." Note from Clyde Ross, Fair Coordinator
9/25/07. Abbie Davenport, Don Salm "Thank you for the fast and excellent care in my recent need of your service. I know the situation you came into was messy and disturbing and you have my highest regards in saving my life." Note from patient
9/24/07. Anonymous Note (1)"The ambulance resonded in a timely manner. They responded in a timely manner and were a super team!!! I can't say enough about them. (2) ... All the EMTs were fantastic too. Thank you all so much." Avatar response comments
9/21/07. Steve Smith "I would like to pass on the comments that my Uncle Butch had to say about Steve Smith, an EMT who took care of him last week. My uncle was attending a committal service at the cemetery in Wilton, when he passed out and was quite ill. Uncle Butch related that Steve took very good care of him. My uncle vomited quite a bit, and Steve held his forehead, asked for towels, and made sure my uncle stayed clean throughout the ordeal. Uncle Butch felt very safe and as comfortable as possible, with Steve taking care of him. I just wanted to be sure that Steve knows this and that you, as his supervisor, also know. Thanks so much to both of you for the care my favorite uncle received!" Editor's note: In a phone call, she also used the phrases from her uncle: "great care", "tender", "held his head", "very attentive", and "in good hands". Phone call and email
9/19/07. Judi Wills, Mike Senecal, Billye Senecal, Chuck Twitchell "It is with great appreciation that I send a note to you to thank you for your support of the Lion's Diabetes Prevention and Education Program at the New Portland Lion's Club Agricultural Fair... [and] for this wonderful community service. The staff donated their time and were willing to work with [us] doing blood glucose finger sticks... It was a rather rainy day but we did about 30 finger sticks and blood pressures. Thank you for your support" Letter from Lion's club representative
9/11/07. Peter Wade, Ian Shamp, Stan Wilcox, Sammy Davis "Upon our arrival, the patient had two large bore IVs, was being monitored and was fully c-spine immobilized. We wanted to take this time to thank the staff involved for the efficient and thorough care that you provided to this patient... We consider ourselves lucky to be able to work with your service in providing rapid and efficient trauma care. The transfer of care was smooth and expeditious." Letter from Lifeflight of Maine
8/20/07. Several Staff Members "Your staff has been unfailingly competent and gracious. I have really liked and appreciated working with them. I will be in touch next spring to schedule the next season." Note from rep from Kennebec Valley Tigers (football team)
8/20/07. Gini Swan, Sammy Davis "Gini did bike team on Friday and fitted helmets. She went out of her way to fit and find "just the right helmet" on Friday,tearing the whole vehicle apart to find it. On Saturday, Gini and Sam did great fitting the kids helmets before the bike race and watching out for the kids during the day." Note from Phillips Chamber of Commerce (Old Home Days)
8/7/07. NorthStar Bike Team "Thank you so much for your continued support regarding the Strawberry Festival (Moonlight Madness) road races. The Mt. Blue Cross Country teams appreciate what you do for us and look forward to working with you again." Note from Race Director
8/6/07. Don Salm "Thanks for being so kind and fixing my wiper in the pouring rain." Note from an appreciative visitor to NorthStar territory
8/2/07. Don Salm, Samantha Massey "We had occasion to use NorthStar Emergency Medical Services with Don & Samantha as the EMT team. Their service was very prompt, professional and courteous. All involved were put at ease by their presence. Thank them once again." Note from patient in Jay
8/1/07. Farmington Crew "The Maine Antique Tractor Club would like to thank you for being based at the Fairgrounds during our Summerfest in June. It was reassuring to see you parked on the grounds and to know that help was just steps away. We needed to call on you for assistance a few times and your caring and professionalism was greatly appreciated. Thanks again." Letter from Summerfest Chairman
7/31/07. Don Salm, Abbie Davenport "I was stuck with my truck and those people up in Phillips, Don and Abbie, your people, helped me out. And I appreciate it. Amen." Phone message (and you'd have to actually hear it to appreciate this 70ish yo man's Maine accent on the message!)
7/30/07. Sean Estabrook, Jane Thorndike, Penny Salm, Peter Wade "I am writing to express my sincere gratitude and to commend your employees, Sean, Jane, Penny and Peter. These individuals served on the response team for my son who was severely injured on July 21st in an ATV accident. The ambulance met us on Route 4 south near Rangeley and assisted in transport to a nearly field for medflight to Central Maine Medical Center. These individuals expressed keen interest in the comfort and safety of my son. Their efforts ensured a good outcome in an otherwise life threatening situation. My son was subsequently transferred to Boston Children's Hospital where he underwent neurosurgery and is making steady progress. Again, my family is grateful for their exceptional efforts." Email from patient's parents
6/25/07. Jeremy O'Neil, Peggy Betts (and Steve C. and Steve H. Grant) "On Saturday, May 26, 2007, our son had a very serious accident on Saddleback Mountain while riding his dirt bike... I can't begin to tell you how much [patient's aunt who rode in the ambulance] conveyed to us her appreciation to Peggy and Jeremy for being there for [our son]. Peggy, you were on the radio trying to find the best way to an area where you could get [him] in the ambulance, and Jeremy you were the Paramedic on duty that we hear, and know now, "is the best"!!! What Jeremy did to help [our son] in so many ways is indescribable. His expertise in his field, kindness, sense of humor, patience and understanding for the patient was remarkable... Since [the patient] was 2-1/2 miles into (up) the mountain, we understand how difficult it had to have been to try to get to him. Your job is not easy by any means.... We just wanted to convey our sincere, heartfelt thanks for taking care of our son. Thank you so very much for all you did for [our son]. We truly appreciate it - more than words can express." Exerpted from letter from patient's parents
6/29/07. Sam Davis, Peter Wade "The Men were super - Sam Davis and Peter Wade. Thanks for so much for Nice Care." Note on Comment Card
6/8/07. Felicia Harris, Sammy Davis "My husband was transported to the Hospital last Friday. He said Felicia Harris and Sam Davis were some of the best people he has ever met. Please thank them for taking such great care of my husband for me/us." Letter from patient's wife
5/29/07. Harold Schaetzle (and all the participants in the Rangeley Mock OUI) "Thank you so much for your participation in last Friday's "Mock Accident" and the "processing" piece that followed in our gym. I received great feedback from kids, staff and parents on Friday and over the weekend. We, the Rangeley School Community are very grateful for your time, energy and experience that you shared with our students. I feel strongly that it will make a DIFFERENCE!" Letter from Rich Curley, RLRS Principal
6/1/07. Earle Albert, Harold Schaetzle "Thumbs up to all that assisted in our son's welfare after a near tragic freak accident. All is well thanks to incredible professionalism and care of Vanessa, Earle and Harold. You are an asset to our children and of Rangeley." Highlander "Thumbs Up"
5/20/07. Mike Senecal, Wade Browne, Abbie Davenport, Tom Doak, Blaine Rackliff, Ray Edgar, Brett Roberts "I would like to take a brief opportunity to thank you and your staff for your greatly needed assistance at our recent Haz-Mat incident at NewPage Corporation. It is great to know that we can always rely on your assistance and the professionalism of your staff when called upon to assist us. During this event I was very pleased with what seemed to be a well organized and fully integrated EMS system. I thought that all of the EMS reponders did a great job with organization, coordination and teamwork throughout the entire event. We are very fortunate that we train together regularly and have no territorial animosity. As in the case of this event it clearly paid off without a hitch. Please extend my thanks to your entire staff and understand that we will also be your EMS partners when an event arises that you need our assistance as well. I look forward to our continued support of each other at the local level, as well as the overall joint commitment in providing EMS within the rural setting that we serve on a daily basis." (Letter to NorthStar from Dean Milligan, Director, Med-Care Ambulance)
5/16/07. Penny Salm, Judi Wills, Pete Boucher "As an an avid reader of the Irregular, I have read "Letters to the Editor" praising the care of the emergency medical personnel and ambulance staff that was rendered to people in time of need. On February 24, I was in need of medical help. Within minutes of my husband's call for assistance, Penny Salm, Judi Wills, and Peter Boucher were at our door. Their medical training and gentle care transporting me to Franklin Memorial Hopsital via NorthStar Emergency Medical Services... (letter continued below)
5/16/07. Randy Gordon, Sean Estabrook (letter continued from above)"... On March 2, during a 12-inch (white-out) snowstorm, paramedics Randy Gordon and Sean Estabrook transported me to CMMC, leaving Farmington around 2pm and arriving at approximately 5pm. I have no idea how long these men were on the road returning to the NorthStar base. I also would like to thank the NorthStar Emergency Medical Services and my five new friends for the many hours of training, study and gentle care they give us when needed." Letter to Editor, Kingfield Irregular 5-16-07.
5/14/07. Neil Bement, Samantha Massey "A special thanks to NorthStar for helping me and making me feel relaxed and not worried!! God Bless You Always." Note from patient.
4/13/07. Brad Gilbert, Sammy Davis "I was rushed to FMH on 4-2-07 by ambulance for extreme pain in my lower left side. The pain was unbearable but the EMT's talked to me and got me there ... Even though I have no money and no insurance, I was treated wtih quality care and respect. Myself and my family would like to say thank you very much to the EMT's who got me there ... I hope you know, understand and appreciate the good people you have working for you there and will give them the recognition they've earned and deserve...." Letter from patient lauding EMTs (and ER and FMH).
4/5/07. Pete Boucher, Conley Gould, Jr., Emily Cramer, Deb Clague, Ed Strapp "On Saturday, March 31, my fiancé blacked out and fell down the basement stairs. I called 911... Within 10 minutes a paramedic arrived in his own vehicle and started administering aid. Within another 5-10 minutes two ambulances drove in and four more EMTs were assisting. I cannot express [enough] my admiration for these people and their services. The whole episode was very scary for me but I could see that [my fiancé] was in capable hands. It was apparent a lot of knowledge and training were behind the excellent services we received. [Patient] was transmitted [sic] to FMH and I rode in the cab. The young woman, I believe was Emily, kept me engaged in conversation on the ride, which I feel kept me from panicing. I am in her debt and all the others who were extremely courteous, professional and efficient in their actions with us. Thank you again for being there. I would like to give a personal thank you to Pete, Conley, Emily, Deborah and Ed." Letter from patient's fiancé (and patient)(from Stratton).
3/27/07. Farmington Crew (Mike, Dean, Ian, Stan, Ray, Brett, Abbie, Matt) "On March 26 and 27, I asked NorthStar, Farmington Base to assist us with the transport and transfer of two different bariatric patients. Getting them from xray and into their beds on med surg. Both nights the staff came and gave us the added manpower needed. Thanks to them and to you." Note from the Clinical Coordinator on the floor.
3/23/07. Earl Albert, Peggy Betts, Harold Schaetzle "'Thumbs Up' to Earl, Peggy and Harold for doing double duty in transporting both my husband and myself to the hospital. Their compassion, expertise and dedication are awesome." Thumbs Up in the Rangeley Highlander.
3/23/07. Earl Albert, Peggy Betts, Harold Schaetzle "On March 6, both my husband and myself needed to be transported from the Rangeley Clinic to Franklin Memorial Hospital. The three attendants, Earl, Peggy and Harold, handled the situation of two patients in one ambulance with the utmost expertise. Their compassion and dedication to their patients, along with their level of medical care is indisputable. We are extremely grateful these people are here to help us." A patient's letter to the Rangeley Highlander.
3/14/07. Stan Wilcox, Peter Wade, Dennis Kerrigan, Don Salm "To the editor: I wish to thank my lovely family, friends and neighbors for all their help and kindness given me during my recovery from a broken hip. Thanks for... all the doctors, nurses and staff at the Franklin Memorial Hospital... and the boys on the ambulance. Everyone has been so wonderful. God bless you all." A patient's letter to the Kingfield Irregular editor.
3/12/07. Abbie Davenport, Matt Smith "My family would just like to thank the rescue team that tried to save my Dad. Thank you for your valiant effort." Note from patient's son
3/7/07. Earl Albert, Peggy Betts, Harold Schaetzle "Dear People: On March 6, both my husband and myself needed to be transported from the Rangeley Region Health Center to Franklin Memorial Hospital. We went in the same ambulance with Earl, Peggy and Harold. Needless to say it was a little congested but both of us received the best quality care possible. These three people have the highest level of compassion, expertise in their work and dedication to their patients that's possible. My husband and I would like to have letters of commendation put into their files, or whatever the procedure is to acknowledge work well done." Note from a patient
3/7/07. Ben Guild, Ray Edgar "Thank you to NorthStar Ambulance crew, Ray and Ben, on going above and beyond in helping/caring for a 15 yo and his mother find the right location for residential. Ray and Ben helped the client feel relaxed in a new environment (ambulance) and began a trusting relationship for a client who lacked this ability." Note from FMH Staff Member
3/5/07. Pete Boucher, Sammy Davis, Ed Strapp "Thank you so much for transporting me to Franklin Memorial Hospital on Friday. Another EKG with the cardiologist today... thank you for carrying me thru the blizzard and being so attentive to my plight! Many thanks!" Note from patient (with a nice contribution!)
2/27/07. Greg Drummond, Conley Gould, Jr. "Valentine's Day Blizzard - Greg & Conley did a great job transporting me to Franklin Memorial. Greg did a masterful job driving in the blizzard. Conley was very attentive and made me as comfortable as possible on our lengthy ride to Farmington. Thanks to them both." Note from patient on a Comment Card
2/22/07. Ray Edgar, Brett Roberts "Dear Ray and Brett, Hi, it's [your patient], the one who you took from Sugarloaf to the hospital I just wanted to say 'Thank You so much for everything'. I ended up being alright. I just have some bruises and scratches but thank you so much." Note from the patient - the parent's letter is below
2/20/07. Ray Edgar, Brett Roberts "My daughter was in a ski accident on Sunday, Feb. 4th at Sugarloaf. She had to be transported to FMH by your company. I just wanted to let you know that Ray Edgar and Brett Roberts really did an outstanding job. They were both compassionate and very professional throughout the ordeal. Since I was chaperoning a school trip and without a vehicle they allowed me to ride up front in the ambulance. I know this isn't customary for your company; however they realized that I needed to be with my daughter while my husband borrowed a vehicle to meet me. Their kindness helped us through a scary few hours. We thought she may have had neck/back injury. Fortunately my daughter was fine other than a sore leg and a few scratches. I want to just express our appreciation to your company, Ray and Brett for being there for us that day and for taking such good care of our daughter. You should be really proud of the service your company provides and the outstanding men you have working for you." Letter
2/13/07. Most of the Rangeley Crew "[My wife] and I would like to thank the Rangeley community for all of the support we have received in the last few months. When you hear people say that this is a great place to live, I am proof that this is true. From our wonderful ambulance service and all their helpers... there is no place like Rangeley. We thank you all." Patient letter to the Rangeley Highlander (Feb. 9 edition).
2/12/07. Dennis Kerrigan, Carl Blondell, Harold Schaetzle, Peggy Betts "I suspect you will remember me from this past summer when you took care of me after my waterskiing accident. I have spent a lot of time processing and piecing together what happened that day but what is crystal clear in my mind is how wonderfully personal and professional you were. There is so much for one to be grateful for and I have not (nor will I again) let a day pass without giving thanks. You and your emergency work are a part of that thanks. Enclosed is a picture of me returned to health... We will be returning to Rangeley this summer and I look forward to enjoying all that we love about the area. Best wishes in the new year." Letter from patient.
2/5/07. Billye Senecal, Sheila Hoyt, Justin Hurlburt "On Sunday afternoon, January 14th, I was involved in an automobile accident near my condominium...After treatment at the scene, I was transported by ambulance to the hospital in Farminton. I was assisted by Billye and Sheila - they were so kind and so professional! The emergency care that I received all along the way was truly wonderful and I always felt that I was in very good hands, which was very comforting at a time of extreme discomfort... Thank you all for all your help. It is very nice to know that such good care exists here in the Western Mountains." Letter from patient and letter to The Irregular 2/7/07.
2/1/07. Ian Shamp, Sean Estabrook, Tim Hardy, Jason Decker "I wanted to send a heartfelt thank you to all your staff who helped us get through a stressful night last night on MS3. My staff have expressed to me how much wonderful help they received last night from your staff who came and pitched in. We really appreciate it, and won't forget it. Thanks again." Note from Charge Nurse on MS3 when the crew was asked to come over and help out.
2/1/07. NorthStar Farmington and Livermore Crews "Thank you for your [participation] in Operation Santa Claus. Congratulations on a successful first year! We hope to see you all next year!" Note from Johnnie Buchanan, Western Maine Community Action Director.
1/29/07. Tina Cyr, Eric Baker, Justin Hurlburt "We want to say thank you for the great service that was provided to us from the EMTs that came to assist my daughter from the snowmobile accident last Sunday. The 3 people were wonderful working with [my daughter] at the scene and the ambulance drive to Farmington. Please give them a hug for us. They were great!!!" Note from Dad
1/24/07. Gini Swan "Dear Gini, Good morning. It was nice to meet you. I love you Gini. Thank-you also ambulance." Note from a young boy after Gini's ambulance tour
1/19/07. Samantha Massey, Stan Wilcox, Josh Cail "... I should also mention the EMTs that have gone way beyond their duties to care for my son and have taken it upon themselves to learn more about [my son's] diagnosis for future reference if ever needed. I found this amazing and I, as a mother, feel so supported by those who work in the medical field here. There are honestly no words that could ever express my gratitude to those who have cared for my son and to those who continue to look out for his best interests." Letter to Franklin Journal Editor
1/19/07. Sawyer Coleman, Gavin Smith "On 10/29/06 I used your Emergency Medical Services. Sawyer Coleman and Gavin Smith were the technicians. I found them to be efficient, caring and friendly. This, for me, was the first time I have ever been transported by ambulance. I certainly would not hesitate to use the service again for me or my family and would certainly give it high marks and a high recommendation." Note from patient
1/2/07. Carol Pillsbury, Blaine Rackliff "...tell you how thankful I am that you responded so quickly. It put my wife's mind and my parents' minds to rest when you got there as fast as you did. Since I work for an enhanced 9-1-1 software development company that makes computer software so rescuers can GET to people quickly it was a welcome relief to be on the receiving end of that speed. You treated me very kindly and I want to thank you for that. Thank you again and God bless." Email to the crew.
12/26/06. "The ambulance crew that transported me were very pleasant and reassuring." Note on an Avatar survey from a September 2006 visit. Exact date and crew unknown.
11/28/06. Rod Koehn "Congratulations and thank you for locating this equipment for our local vet clinic. This is where I've taken my pets for 20 years..." Note with news clipping about how Rod (and Earle Albert) found a heart monitor for the Winthrop Vet Hospital
11/27/06. Samantha Massey, Stan Wilcox, Sherry Given "Very good!" Comment Card (transport and Lifeline install)
11/26/06. Samantha Massey, Stan Wilcox "Sam and Stan are the BEST..... they are always smiling, pleasant, and helpful. It's always nice to see them walk thru the door - with or without patients!!" Note from ER Nurse
11/14/06. Cory Morse, Dean Robinson "These fellows were very polite and very helpful. They checked to make sure I was all right and even asked if I wanted to ride back to the hospital but [I] told them I really didn't get hurt. Just couldn't get up by myself. Thanks again to both." Comment Card
11/10/06. Stan Wilcox, Samantha Massey "Thank you for helping us to take [my husband] to the hospital. If we need you again, I will call." Letter
10/23/06. Carol Pillsbury, Blaine Rackilff "My husband and I want to thank you for your excellent service when my husband needed you on October 8... During the past 2 years we have used your Emergency Services on 6 or more different occasions. Each time we have needed you, everyone that has always come has been very professional and very nice. More than likely...we may need you folks again. Thanks again to everyone" Letter
10/16/06. Judi Wills, Justin Hurlbert, Sheila Hoyt, Billye Senecal, Chuck Twitchell "I am writing...on behalf of the New Portland Lion's Club to express sincere appreciation...[to] your staff [who] volunteer[ed] their time with the Elk's Diabetes and Blood Pressure Van at the North New Portland Lion's Club Fair... Each and every one of them were truly professional and sincerely empathetic while working with the 61 people that entered the van. It was a pleasure to meet them and work with them. A special thank you goes out to Judi Wills who coordinated and scheduled these employees... I could not have done it without her. She was so helpful and willing to go above and beyond what her job entails." Letter from SAD 74 and Lions.
10/15/06. Ed Strapp, Carol Pillsbury "I just want to "Thank You" for coming to my rescue October 8 when I dislocated by left hip... I appreciate how kind and gentle you both were when I was in a lot of pain and hope you will understand if I gave you a problem at all. You are both a credit to the Rescue team and I thank you for all your help." Card
10/11/06. Beth Scott "Thanks for taking such great care of me! I am living life as a contributing individual which I am sure would not be the case if it weren't for your quick thinking and acting." Card
10/6/06. Harold Schaetzle, Carol Pillsbury "We would like to express our gratitude to the [NorthStar] Rangeley EMS team for their quick response and genuine caring this past summer... The EMS team assessed the situation and make a quick decision, realizing the time factor involved in saving a finger....We would especially like to thank Harold and Carol for stopping along Rt 4... their genuine concern and caring reassurances helped us remain calmer and maintain our composure for the upcoming decisions we would face. We are happy to say that our son was able to keep both damanged fingers with full functionality.... We would not be able to make that last statement if not for the Rangeley EMS team." Letter to the Editor, Rangeley Highlander. Also from the same trip and same edition... "'Thumbs Up' to the EMS team in Rangeley... Rangeley is lucky to have a team such as they do."
9/25/06. Mike Senecal and the entire NorthStar Crew! "...thank you for participating at the [Farmington] Fair... your people were quick to offer service and advice to those in need... The moving of the Emergency Building was a positive move for all of us... the PR you received was also well deserved.... Your Bike Patrol was a great idea and did assist several people. The attendants at the stations were quick to attend those in need; we appreciate all their expertise and caring. Once again thanks to all." Note from Clyde Ross, Fair Coordinator
9/22/06. Pete Boucher, Becky Morin, Deb Clague "...in memory of..." No note but several donations to NorthStar in memory of a patient in appreciation for the care given by Pete, Becky and Deb.
9/25/06. Jason Decker, Ben Guild "On August 20, my wife took a fall... I called 911 and EMTs Jason Decker and Ben Guild responded promptly... both Mr. Decker and Mr. Guild were very polite, acted in a very professional manner and were a credit to your company. Please place a copy of this letter in each of the EMT's personnel folder." Letter
9/22/06. Bob Fox, Ray Edgar "Bob and Ray were Great. Ray made me feel at ease and we reminisced about old songs. Thanks!" Comment Card
9/20/06. Sherry Given, Sean Estabrook "Thank you so much. Protected her dignity while she had on a hospital johnny. Could not be happier!" Comment card
9/18/06. Blaine Rackliff, Gini Swan, Ben Guild "We wanted to express our thanks for having your bike crew on hand at the recent mountain bike race at the Rangeley Lakes Trails Center... I'm glad, too, that we didn't need their services. The peace of mind was of utmost importance though. Please pass along our thanks to them." Note from the RLXCSC Director
9/12/06. Stephanie Boucher, Pete Boucher, Ed Strapp "I would like to take this time to thank you for the services provided by your company last January. I greatly appreciated the assistance I received when I broke my leg. Stephanie, Pete and Ed were most helpful and professional during this time. Thank you [for] making every effort to ensure my needs were met. Again, thank you for the exceptional service." Visitor from Atlanta GA
9/12/06. Ben Guild, Sherry Given "I found the attendants to be very nice and enjoyed our conversations along the route... I